United States Postal Service - Tustin, California

Eli Rice

I recently visited this large post office, and I must say it left a lasting impression on me. The first thing that struck me upon entering was the abundance of space. Unlike cramped and congested post offices I've encountered in the past, this one offered ample room to move around comfortably.

One aspect that particularly impressed me was the emphasis on self-service options. The availability of self-service kiosks streamlined the process and allowed me to handle my postal needs efficiently. From purchasing postage to printing shipping labels, I found the self-service options to be incredibly convenient. It saved me time, as I didn't have to wait in line for a staff member to assist me with simple tasks.

Speaking of staff, while I didn't interact with them extensively during my visit, the employees I encountered were courteous and helpful. They seemed knowledgeable about their respective roles and were readily available to provide assistance when needed.

The layout of the post office was well-designed, with clear signage and labeled sections for different services. This organization made it easy for customers to navigate the premises and find what they were looking for without confusion or frustration. I appreciated the attention to detail in creating a user-friendly environment.

Moreover, the overall atmosphere of the post office was clean and well-maintained. The cleanliness added to the pleasant experience, making it a comfortable place to conduct business. The presence of seating areas and designated spaces for package preparation further enhanced the convenience factor.

In conclusion, I highly recommend this large post office to anyone in need of postal services. The abundance of space, efficient self-service options, friendly staff, and overall well-maintained environment make it an ideal location for handling various postal needs. Whether you're looking to ship packages, purchase postage, or utilize other services, this post office is definitely the way to go.

Haley Solgonick

Literally the slowest and worst USPS I’ve been to. I understand they are under staffed and need help, but they could at least let us know that instead of letting the 30 people the have in line just stand there. There’s one lady who was initially helping, but then disappeared to the back for 20 minutes and came back out to help the people at the automated kiosk. Please just hire more people or train the other workers to do the front desk job.

Matt Gust

Expect an insane line (especially on the weekend) There’s almost always 3 workers and they always make the same one do allll the work. She’s a trooper, I wish I’d got her name, she always wears a mask and has an accent, I’ll update this next time I go. She needs to be manager for get a massive raise. Making her ring up 40 people after close all alone! Insane!

Cathy Collins

Well what can I say, I had 65 wedding invitations that were HIGHLY EXPENSIVE and very personalized. All letter press and hand stamped by the postal worker. I actually met with 4 different postal workers to ensure the wedding invitations would be sent and paid extra postage.... back in early March. I noticed that many people had not yet responded now that it is June. I ordered special stamps and had the invitations hand stamped and was ensured the invites were correct postage and would be sent immediately. As it turns about approximately 25% of the invites never received their destination and were NEVER returned in the mail to me. Invites were just simply LOST or withheld by a postal worker.

When I went back to the post office to question and investigate why my wedding invitations never reached their destination I received a simple "we don't know" and I was told that they really can't guarantee delivery of mail. Wow, if the postal service can no longer guarantee mail delivery... we have a problem.

I will say that the postal workers are all very nice and polite. They simply can't control the postal service and the process which seems to be incredibly flawed.

We have come full circle to The Pony Express.

Patrick Rios

Exceptional customer service. I ship every day and have use many different post office locations in the past. I have to say that this Tustin, CA location is by far the best I have used. Always friendly, always helpful, always professional.

Darlene Oliver

I came in with a complaint and was told to go around to another window where someone would help me. I've been standing here 15 minutes and still waiting. I guess they hope you'll leave before they get there? Their way of avoiding having to record complaints? This is how important they consider customer satisfaction? Like all government offices, it's obviously not what they are concerned about. Another branch we need to replace.

Mike Gilliland

I pay $160 a year for a P.O. Box and now all of the sudden they aren’t open after hours. I work weird hours and I’m not the only person that does. How about you reopen the side with the boxes we pay for?! OR AT LEAST PUT OUT A SIGN ON THE DANG WINDOW THAT SHOWS WHAT TIMES THE P.O. BOX LOBBY IS OPEN! what a waste of time and gas to the post office.

Hiromi H

I go to this post office often. I feel like they do the best they can but they are under staffed. The lines are often long. They've recently started locking up the dropboxes after hours so you have to park and go inside (which is kind of a pain). I prefer to have an actual person help me versus the automated machine. I feel like I get charged more using the machine.