Bank of America Financial Center - Dallas, Texas

Mikel Burlingame

Writing this review as it's a cool place to see if you have time. It's a beautiful building inside and out. We happened upon this place as it was next to the hotel where we were staying and there is a Grandy's "restaurant" on the lower level of the building. (I say "restaurant" as it's more of counter you order at and carry your food away when it's warmed up) It took us minute to locate the Grandy's since it was not visible from the outside, as it is on the lower level, even with Google's assistance. There is a Subway (sandwiches) on the same level. After receiving your food there are couple of seating areas close by. One of the areas have a view of small waterfall and Koi Pond.
There is also a fully restored 1957-ish BMW Isetta 300 located in one of the main lobbies, which is beautiful! One of the lobby employees saw us admiring the car and asked if we'd like to sit in it while he photographed us. Wow, that was pretty cool of him, and a cool experience to sit in this tiny thing!! The entry door is actually the front of the car which swings completely open.
This is a neat building to visit if you're close and need a bite to eat or if you want to see a cool building or car. I imagine the banking and conference areas are top notch as well.

Fil Lorinc

Dallas's tallest building at 72 floors and 921ft. The subterranean level is host to a food court and the Dallas tunnel system connecting the tower to The Westin and Renaissance Tower. Somewhat disappointing that the tower's primary tenant (and namesake) will be leaving for a to-be-constructed tower overlooking Klyde Warren Park.

A B

Something fun about BOFA is that -- when someone steals your personal information and uses it to create a fraudulent account at Bank of America,
and then you contact them about it and finally reach someone who will open a fraud case,
and then submit all of the requested documentation,
and then wait two months,
and then receive a letter in the mail stating that they've closed the fraud claim because the account is "legitimate,"
and then you spend two days of your life on the phone getting passed from department to department because nobody wants to do their job,
and then you find out that they received your documentation but nobody bothered to upload it to your case,
and then they eventually close the account because it was obviously fraudulent like you've been saying and providing evidence of all along
-- the person who is assigned to your fraud claim will literally ignore *any* message you send to them... email, in-house secure messaging platform, whatevs... even if you directly ask them for the simple, decent courtesy of a reply.

Shout out to Helen Grant for her exemplary work in the BOFA fraud department. I'm delighted we gave these guys $20 billion in bailout money back in 2009 so they could continue to provide such quality service 😄

Carrie Wolford

The Bank of American building is lit up beautifully at night. It is a big part of why people say downtown Dallas is pretty at night.

James O.

I recently visited the Bank of America Downtown branch and had an incredibly disappointing experience with their customer service. As a loyal customer for over 20 years, I expected better treatment and a basic level of attentiveness. Unfortunately, the service I received fell far below my expectations.

During my visit, I approached a representative and kindly requested change for a $20 bill. To my surprise, they seemed disinterested and barely acknowledged my presence. Despite reiterating my long-standing relationship with the bank, it seemed as though they were intentionally disregarding me.

The lack of attention and assistance was truly frustrating. I understand that the bank may have busy periods, but as a loyal customer, I expected to be treated with respect and given the assistance I needed. Instead, the representatives chose to remain behind their desks, seemingly oblivious to my request.

As someone who has been with Bank of America for such a significant period, this experience was disheartening. Customer service should be the cornerstone of any successful bank, and unfortunately, this branch failed to deliver. I felt neglected, disrespected, and undervalued as a customer.

I hope that Bank of America takes this feedback seriously and addresses the shortcomings of their customer service at the Downtown branch. As loyal customers, we deserve better treatment and assistance, especially when making simple requests like obtaining change.

I sincerely hope that my experience was an isolated incident and that Bank of America works to improve its customer service standards. However, based on my recent encounter, I cannot recommend the Downtown branch to others who expect quality service and respect from their bank.

It is my hope that Bank of America reevaluates its approach to customer service and ensures that all customers, regardless of the simplicity of their request or the length of their relationship, receive the attention and care they deserve.

Victor Griso

Impresionante y precioso edificio en el centro de Dallas, que por la noche se ilumina de diferentes colores.

MJ

Fingerprint woman is rude!

The gentlemen at reception was very helpful, but the lady that takes your finger prints is absurdly rude.

I went here to get prints done for a new position.

To have professional level future employees interact with this person is not a good look for the company.

Celestina MBADO

They have bed costumer service the girl with red hair made me feel some type of way they need to respect people doesn’t matter how the person looks I hope you will take me serious and teach her to be more nice to people she is not doing a favor to people